WHOLESALE PRICES: Prices are listed by item number and priced in US dollars. Prices are subject to change without notice.
MINIMUM ORDER REQUIREMENT: $500 Initial Order, no exceptions -. $350 – Reorders. Any order below minimum will be assessed a $25.00 Below Minimum Fee. Please note orders/product cannot be added to previous orders in house.
CREDIT CARDS: We accept Visa, Master Card, American Express and Discover.
CREDIT TERMS: First orders are accepted on a prepaid or credit card basis only. Prepaid orders require a check or wire transfer prior to shipment. Credit card orders must have the account name, account number, billing address and expiration date. Credit card is charged at time of shipment.
INTERNATIONAL & PROFORMA ORDERS: All international orders are sold on "Ex-works" basis. Customers must make all shipping arrangements with their own freight forwarders. International orders require a minimum 50% deposits including freight on the order to start reserving product. When inventory is accumulated to equal this amount, the order will be picked, packed and shipped. At that time, the customer will be notified of the remaining dollar amount of the order. Those funds will need to be wired to Studio|A Home. Once these funds have been received, Studio|A Home will then begin to hold merchandise until the order is complete or until the customer requests that the goods go ahead and ship. On international orders, a valid proof of export is required to be received by Studio|A Home within 30 days of invoice, or you will be charged sales tax on the merchandise. All goods exported to Mexico through the Border States (TX, NM, AZ and CA) must use the BORDER STATES UNIFORM FOR RESALE CERTIFICATE in lieu of proof of export documents. Proforma orders are considered to be on "hold for confirmation" until a deposit is received. Payments on international orders can be made by credit card or bank transfer of funds. International orders paid by credit card are not subject to any additional service fees. International orders paid by wire transfer will be charged a $30.00 bank service fee. Canceled orders that have already been packed are subject to a 25% restocking fee.
NET 30 TERMS: The privilege of net 30 terms is offered to customers who have submitted a satisfactory credit application with references - available only for second and subsequent orders. Net 30, according to our interpretation, means payment is due within 30 days of the invoice date. Any past due balance will be assessed an annual finance charge of 18%. Future in-house orders will not be released for shipment until all past due balances are paid in full, including finance charges. Should it become necessary to refer the account balance to a licensed collection agency or attorney for legal action, all subsequent charges and legal fees shall be paid by the applicant.
Studio|A Home is a ship as ready company. In stock items are generally delivered within 2 to 4 weeks from date of
an order with complete information. Order acknowledgments are provided at the time of order placement. For orders
requiring expedited processing see below:
Rush Fee ($35.00) - Rush orders will be processed and shipped within 3 business days.
Hot Rush Fee ($75.00) - Hot rush orders will be processed and shipped within one (1) full business day after receiving paid order. We will do our very best to meet your requested date; however, it is not guaranteed based upon order size, delivery requirements, etc.
Below Minimum Fee ($25.00) –Re-orders below $350.00.
Drop Ship Fee ($25.00) - Shipments going to any address other than a customer’s own location, warehouse, or receiver will be considered a drop ship and will incur an additional fee for service.
BACKORDERS: Every effort is made to ship product as quickly as possible, but occasionally items are backordered. As soon as the items become available, they are shipped without notice. Backorders less than $50.00 or older than 6 months will be canceled. If you have any instructions regarding backorders, please indicate when the order is placed.
SHIPPING: Most orders ship via UPS (our preferred Carrier) or FedEx. Larger items and volume orders will be shipped via common carrier. We reserve the right to select the carrier of our choice, and if customer elects to use their own carrier they agree to assume responsibility for any and all transportation charges. All LTL shipping and handling charges from our dock are prepaid, FOB – Dallas TX. All shipments are packed very carefully using standard approved packing methods. Residential delivery and commercial non dock and/or special handling by an LTL carrier will incur additional charges.
RECONSIGNED OR REFUSED SHIPMENTS: The customer is responsible for all additional shipping and handling charges on reconsigned shipments. All refused shipments are subject to a 25% restocking fee and shipping charges both ways.
DAMAGES: If a shipment arrives with any obvious damage, you are entitled to refuse the damaged portion of the shipment, and you must note the delivery receipt (BOL) exactly what the damage is or boxes missing to be considered for approval. All concealed damages must be reported within FIVE business days, or the claim will be denied. Please complete the Damage Claim Form and submit with images to email@example.com any shortages must also be noted on the delivery receipt (BOL) and reported to Studio|A Home.
RETURNS: No returns or damaged merchandise will be accepted without a Return Authorization (RMA) issued by our Customer Service Department first. All returns for reasons other than shipping damage or manufacturer defect are subject to a 25% restocking fee plus shipping and handling charges both ways. All merchandise must be returned in original condition for credit.